polo9 Privacy Policy
Please read this policy carefully to understand how your personal information is collected, stored, and kept secure on the polo9 platform.
Introduction and Scope
polo9 ("we", "our", or "platform") operates an online casino and sports betting service for users in Bangladesh. By visiting our website polo9.cam or creating an account, you are considered to have accepted all the terms of this privacy policy.
This privacy policy explains what personal information polo9 collects, why it is collected, how it is used, and in what circumstances it may be shared with third parties. It also covers your rights and choices.
This policy applies only to the polo9 platform. Third-party websites or services are governed by their own privacy policies. We are not responsible for the data collection practices of third parties.
polo9 always works to keep your information secure. Our systems use SSL encryption and modern data protection technology to ensure your personal and financial information remains completely safe.
What Information We Collect
Information provided directly by you
We collect information you provide yourself when you register with polo9, make a deposit, or contact support.
Automatically collected information
When you use our platform, certain information is recorded automatically through technical means.
2.1 Detailed list of information provided directly by you
- Full name (in Bengali or English)
- Date of birth (for age verification — 21+ only)
- Email address
- Mobile number
- National ID card or passport details (for KYC verification)
- Payment method details (bKash, Nagad, Rocket number, or bank account details)
- Username and password
- Messages and files submitted when contacting us
2.2 Detailed list of automatically collected information
- IP address and approximate location
- Browser type, version, and language settings
- Device type and operating system
- Time and duration of site visits
- Which pages were visited and for how long
- Data from cookies and equivalent tracking technologies
- Referral URL (the source from which you arrived)
Purpose of Information Use
polo9 uses your personal information for the following legitimate purposes. We never use your information for any other purpose without your consent.
Account management
Your information is used to handle registration, login, password recovery, and account security.
Identity verification (KYC)
Identity verification is carried out as required by law to process financial transactions and prevent fraud.
Transaction processing
Information is used to successfully handle all financial transactions including deposits, withdrawals, and bonus payments.
Customer support
Information is needed to resolve your requests, questions, and complaints via 24/7 Bengali live chat support and email.
Platform improvement
Used to improve the gaming experience, add new features, and analyse site performance.
Responsible gaming
Information is analysed to identify signs of addiction and to apply protective measures such as self-exclusion or limit setting.
Cookies and Tracking Technology
The polo9 website uses cookies to improve the user experience and ensure site functionality. Cookies are small text files stored in your browser.
Cookies we use
- Essential cookies: Required to maintain core site functionality. These include login sessions, security tokens, and similar. They cannot be disabled.
- Analytics cookies: Used to understand which pages are most visited and how users navigate the site.
- Functionality cookies: Used to remember your preferences, language settings, and other customisations.
- Marketing cookies: Help show relevant ads and promotional offers based on your interests.
You can disable cookies at any time from your browser settings. However, doing so may cause some features of the site to not work properly.
Information Sharing with Third Parties
polo9 does not sell your personal information to any third party. However, information may be shared with trusted partners in the limited circumstances described below.
5.1 Payment processors
The necessary transaction information is shared with the relevant payment gateways to process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer. These partners have their own privacy policies and comply with applicable regulations.
5.2 Technology service providers
Limited information may be shared with providers of cloud hosting, data analytics, and cybersecurity services required to operate the site. These providers operate under strict confidentiality agreements.
5.3 Legal obligations
We are required to comply with applicable law in response to court orders, government directives, or lawful requests from law enforcement agencies. In such circumstances, necessary information may be provided to the relevant authorities.
5.4 Fraud and scam prevention
Information may be shared with relevant investigative bodies where necessary to prevent money laundering, fraud, or other illegal activities.
Outside the limited cases described above, polo9 does not disclose, sell, or transfer your personal information to any third party.
Data Retention Period
polo9 retains your personal information only for as long as necessary — no longer. We consider the following factors when determining the retention period.
- Active accounts: Your profile and transaction information will be retained for as long as your account remains active.
- Inactive accounts: Information from accounts that have been inactive for an extended period may be deleted after a specified time in accordance with applicable policy.
- Financial records: Records of financial transactions must be retained for a specified period to meet legal requirements.
- KYC documents: Identity verification documents are retained for a specified period in accordance with applicable laws and regulations.
- Customer support communications: Support tickets and chat logs are retained for quality improvement and dispute resolution purposes.
Even after your account is closed, some information may be retained for the period necessary to meet legal obligations or resolve potential disputes.
Data Security Measures
polo9 applies industry-standard security practices to protect your personal and financial information. Our security framework is regularly reviewed and updated.
SSL Encryption
All data transmissions are protected by 256-bit SSL encryption.
Firewall protection
Advanced firewalls and intrusion detection systems are active.
Access control
Only authorised personnel can access the necessary information.
Audit logs
All access to sensitive data is logged and regularly audited.
Important: We will never ask for your password or full payment details via email, phone, or chat. Requests of this kind may be fraudulent. If you receive a suspicious communication, contact us immediately.
Your Rights and Choices
As a user with an account on polo9, you have certain important rights over your own information. We respect these rights and help you exercise them.
8.1 Right to access information
You can request a copy of the information polo9 holds about you at any time. This request can be made via live chat or email.
8.2 Right to correct information
If your profile contains incorrect or incomplete information, you can request that it be corrected. Many details can be updated directly from your account settings.
8.3 Right to delete information
In certain circumstances you can request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate business requirements, in which case complete deletion may not be possible.
8.4 Right to opt out of marketing communications
You can stop receiving promotional emails or notifications at any time. Each marketing email includes an "unsubscribe" option, or you can inform the support team directly.
8.5 Right to lodge a complaint
If you have any concerns or complaints about the protection of your information, please contact our support team first. We are committed to responding within a reasonable time.
Protection of Minors' Information
The polo9 platform is for users aged 21 and above only. We do not knowingly collect personal information from anyone who is underage.
For ages 21+ only. If anyone who is underage has registered, we take immediate steps to delete their account and all associated information.
If you believe an underage person is using our service, please notify us immediately via our 24/7 live chat. We will take prompt action.
Policy Changes and Updates
polo9 may update this privacy policy from time to time. Changes will be published on this page and the "Last updated" date at the top of the page will be revised.
For significant changes, we will make an effort to notify you in advance by email or through a platform notification. Continued use of the platform after an updated policy is published will be considered acceptance of the revised policy.
You should therefore visit this page regularly to stay up to date with the latest privacy policy.
Contact for Privacy Matters
If you have any questions, concerns, or requests about this privacy policy, contact polo9 through the channels below.
Support in Bengali is available 24/7. Use live chat for immediate assistance.
[email protected]
We usually respond to contact requests on working days. More complex issues may take additional time to resolve, but we will keep you updated.
Your privacy is our highest priority. We are sincerely grateful for your trust and confidence in polo9.